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Error 86 says: This is not a valid XD document.

New Here ,
Jun 16, 2020 Jun 16, 2020

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I can not open my file and this is really frustrating. Can anyone help me with that, please?

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Adobe Employee , Jun 16, 2020 Jun 16, 2020
Hi there, We are sorry to hear you're having trouble while opening an XD file. If it's a local file, please try the steps suggested in this post: https://community.adobe.com/t5/adobe-xd/unable-to-open-the-local-file-in-xd-getting-error-86/td-p/10565034?page=1 Let us know if that helps. Thanks, Harshika

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Adobe Employee ,
Jun 16, 2020 Jun 16, 2020

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Hi there,

 

We are sorry to hear you're having trouble while opening an XD file. If it's a local file, please try the steps suggested in this post: https://community.adobe.com/t5/adobe-xd/unable-to-open-the-local-file-in-xd-getting-error-86/td-p/10...

 

Let us know if that helps.

 

Thanks,

Harshika

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New Here ,
Aug 09, 2021 Aug 09, 2021

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Hello. Today we had an issue where we needed to save down an earlier version of an XD document. We went to the web browser of creative cloud and chose the version we wanted. Note it did not give us the opstion to "Revert to this version". Instead we just had to download. But then we got the error 86 message. All of the resolutions thus far has asked users to create another account,However, we are an enterprise company. Users do not have that option; nor do they have admin rights to do so. Please advise best next steps. We are on version 40.1.22.

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Adobe Employee ,
Aug 10, 2021 Aug 10, 2021

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Hi there,

 

We're so sorry to hear about the trouble. I'd recommend logging a support case using this guide https://helpx.adobe.com/enterprise/using/support-and-expert-services.html

 

Feel free to reach out if you need any further assistance.

 

Regards

Rishabh

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