error code: 3622 (same as error 50)

[RaphBeni]

Adobe Xd wont start, whenever I click to start a document with iphone whatever, it crashes and gives me this code.

I really need to be able to use Xd and I don't know how to fix this...

[RaphBeni]

Oh, now it suddenly works. But maybe someone else has the same problem...

[Preran]

Thank you for letting us know. I don't remember hearing about this issue previously. However, if someone does come across this again in the future, we should hear from them through this post.

Thanks,

Preran

[lavanyan99834459]

Just launched XD on my Mac with Mojave OS. I have the same error... cannot start anything.

[Preran]

I checked with the team and was informed that Error Code 50 is now renamed to Error Code 3622

Adobe Xd - strange "50" error when opening new document

Can you share the Creative Cloud Sync version you have installed? Creative Cloud desktop application > ... > Preferences > Creative Cloud tab (THIS STEP IS IMPORTANT) > Files subtab.

Thanks,

Preran

[Atul_Saini · Accepted solution]

Hi everyone, could you please try the steps mentioned here: - Issue saving xd files to creative cloud and update this discussion with the results?

Awaiting your response.

Thanks,

Atul_Saini

[levarberry]

I was updated to the latest.   BUT!   I needed to close  Creative Cloud first.   Then open XD.  Create my first document.   Then reopen Creative Cloud.   IN THAT ORDER.   Now that I have one document saved.  It seems to work ok.

[Atul_Saini]

It should work fine for other documents as well. Please let me know in case you need further assistance with it.

Thanks,

Atul_Saini

[danutmihalca]

Hi Atul,

The solution you mentioned is not working.

Do you have other suggestions?

Thanks,Danut M

[Atul_Saini]

Hi Danut,

Sorry that your issue still persists, could you please get in touch with our support team for 1:1 assistance using this link: - Contact Customer Care. Please let us know in case you need assistance in contacting support.

Thanks,

Atul_Saini

[danutmihalca]

Hello,

I get the error code 3623 and I can't create a new document.

What should I do?

Thanks,

Danny

[aldene72375093]

Getting Error 3622 when trying to create a new document.

[Atul_Saini]

Hi Aldene, sorry that you are unable to create a new document with XD. I would like to know if you have tried the steps mentioned here: - Issue saving xd files to creative cloud​? Please update this discussion in case you need further assistance with this.

Thanks,

Atul_Saini

[codyturk]

I was getting the same error. To fix it I started up "Adobe Creative Cloud" and updated Adobe XD.

[CFreuler]

Hello Everyone,

I seemed to have found the issue.  On my mac I went to preferences in my creative cloud prefences in the creative cloud app and changed the creative cloud sync folder. The problem was creative cloud auto selected the root folder of my user folder which I assume the app does not have access rights to write to directly. I went into my documents folder and created a new folder and selected that. Creative cloud will ask if you want to move your sync folder say yes, it may also ask you to resync, do that as well. Once I did all of this I was able to start XD and create a project without getting error 3622.  Hope this helps.