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Error Loading Document. Invalid Document type while opening cloud doc in XD

New Here ,
Dec 09, 2019 Dec 09, 2019

Hi, 

I know this question has already been asked plenty, but they all seem to revolve around locally saved files and not cloud docs.

 

I was working on an .XD doc when my computer crashed. When I try to open the document back up, I get the "Error Loading Document. Invalid Document Type." message. I've tried the suggestions of finding the temp file locally, but there doesn't seem to be one. I've tried opening the doc on a different device, and I still get the same message.

 

I'm using the latest version of XD.

 

Any help would be appreciated.

 

Cheers,

 

Jamie

 

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correct answers 1 Correct answer

Adobe Employee , Dec 09, 2019 Dec 09, 2019

Hi Jamie,

 

We are sorry to hear you are facing trouble opening XD documents. Would you mind checking the solution mentioned in this post: https://community.adobe.com/t5/adobe-xd/error-loading-document-invalid-document-type/td-p/10436666?

 

Let us know if that helps.

 

Thanks,

Harshika

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Adobe Employee ,
Dec 09, 2019 Dec 09, 2019
LATEST

Hi Jamie,

 

We are sorry to hear you are facing trouble opening XD documents. Would you mind checking the solution mentioned in this post: https://community.adobe.com/t5/adobe-xd/error-loading-document-invalid-document-type/td-p/10436666?

 

Let us know if that helps.

 

Thanks,

Harshika

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