Error -"Sorry we can't open this document in Adobe XD" or Error 47 while opening the cloud document.

[johanvanderkolk]

Hello

If i will open a document from the cloud in XD i get this message:

Sorry we can't open this document.

Its a very important document for school. Who can help me?

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[aqil1400]

I was working on the file when I suddenly saw the blue screen of death.

I no longer have access to the editable file and only have a link from the shared output file. How can I recover that file?

[Rishabh_Tiwari]

Hi there,

Sorry to hear about the trouble. Please try the suggestions shared here and let us know if this helps or if you need any further assistance.

Regards

Rishabh

[aniruddhap52890820]

Hi 

I am facing following issues with XD.

Ticket number is  ADB-23218774-K6H5

1. Not able to open XD file created in older version of xd to newer version
2. Can't access new file in last saved time stamp from version control dropdown, evry time it creates new untitled file
3. All above issues I've already shown my issues to chat support by sharing my screen
4.  Also tried reinstalling XD and Account login/logout steps
5. PFB screenshots
6. Adobe India has worst support, Phone numbers are not reachable.

[aniruddhap52890820]

Getting this error 

[Rishabh_Tiwari]

Hi there,

Sorry for the delay. Please try the suggestions shared here https://community.adobe.com/t5/adobe-xd-discussions/error-quot-sorry-we-can-t-open-this-document-in-... and let us know if this helps or if you need any further assistance.

Regards

Rishabh

[baldeanmihai]

Hi, I have the same issue, error 47 but with all my files! I cannot open anything and I have hundreds of documents. Please don't suggest to open them all on another device, since this is close to impossible.