Error -"Sorry we can't open this document in Adobe XD" or Error 47 while opening the cloud document.

Community Beginner ,
Apr 01, 2019 Apr 01, 2019

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Hello

 

If i will open a document from the cloud in XD i get this message:

Sorry we can't open this document.

 

Its a very important document for school. Who can help me?

 

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Crash on windows , Product performance

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correct answers 2 Correct answers

Adobe Employee , Mar 15, 2019 Mar 15, 2019

Hey everyone,

 

Sorry to hear that you're unable to open the file and get an error "Sorry that you are unable to open this document." or  Error 47, unable to open the document." We'll try our best to help you with this. 

 

First, there are two quick solutions which you may try. 

  1. Open the same file on a different machine or user account( Windows 10/ Mac). 
  2. Download a previous version of the file from version history from assets.adobe.com using these steps (https://community.adobe.com/t5/adobe-xd/revision-history-in-xd-helps-ensure-peace-of-mind-during-collaboration/m-p/10703548?page=1#M18044
...

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Adobe Employee , Mar 15, 2019 Mar 15, 2019

Hi there! This error message generally means that you don't have permissions to view the document, or that the document doesn't exist. Since you're obviously sharing between team members, is it possible that you have more than one Adobe IDs and are logged into one of them?

-Elaine

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New Here ,
Mar 15, 2022 Mar 15, 2022

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I was working on the file when I suddenly saw the blue screen of death.

I no longer have access to the editable file and only have a link from the shared output file. How can I recover that file?

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Adobe Employee ,
Mar 16, 2022 Mar 16, 2022

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Hi there,

 

Sorry to hear about the trouble. Please try the suggestions shared here and let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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Explorer ,
Feb 24, 2022 Feb 24, 2022

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Hi 

I am facing following issues with XD.

Ticket number is  ADB-23218774-K6H5

 

  1. Not able to open XD file created in older version of xd to newer version
  2. Can't access new file in last saved time stamp from version control dropdown, evry time it creates new untitled file
  3. All above issues I've already shown my issues to chat support by sharing my screen
  4.  Also tried reinstalling XD and Account login/logout steps
  5. PFB screenshots
  6. Adobe India has worst support, Phone numbers are not reachable.

 

Capture -1.JPG

 

Capture-2.jpg

 

Capture-2.jpg

 

 

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Explorer ,
Feb 24, 2022 Feb 24, 2022

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Getting this error 

 

Capture-3.jpg

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Adobe Employee ,
Mar 31, 2022 Mar 31, 2022

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Hi there,

 

Sorry for the delay. Please try the suggestions shared here https://community.adobe.com/t5/adobe-xd-discussions/error-quot-sorry-we-can-t-open-this-document-in-... and let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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New Here ,
Jun 15, 2022 Jun 15, 2022

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Hi, I have the same issue, error 47 but with all my files! I cannot open anything and I have hundreds of documents. Please don't suggest to open them all on another device, since this is close to impossible. 

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