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Error when im working in artboard

New Here ,
May 24, 2021 May 24, 2021

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Hi everyone!

 

Someone has problems with the new update of Adobe XD?. This happens when i'm working at my artboard.

 

Regards and thanks

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Adobe Community Professional ,
May 24, 2021 May 24, 2021

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Hi Alvaro. Not sure what problems you are referring to. There isn't an image or something else attached to your post. Would you be able to send us a screenshot / video, or simply describe the error or problem you're having?

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New Here ,
May 24, 2021 May 24, 2021

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Hi Spas, the problem appears with the cloud document. Start to disconnect and lose the changes youu made. When it happens again i will attach a photo.

Thanks

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Adobe Employee ,
May 24, 2021 May 24, 2021

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Hi there,


Sorry to hear about the trouble. In addition to the error screenshot, please share a screenshot of the About XD info page along with the version of the Operating System.

 

We'll try our best to help you with it.

 

Regards

Rishabh

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New Here ,
May 24, 2021 May 24, 2021

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Alvaro5C88_0-1621886347008.png

It begins to connect and then disconnects from the cloud, losing the changes. However i must work on a local file.
Opertating System: Windows 10
Regards

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New Here ,
May 24, 2021 May 24, 2021

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Alvaro5C88_0-1621886636491.png

Alvaro5C88_1-1621886673471.png

 

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New Here ,
May 24, 2021 May 24, 2021

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When opening another file in the cloud, this message appears.

 

Alvaro5C88_0-1621887679713.png

 

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