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Error while publishing, creating and opening shared links in XD.

Explorer ,
Nov 24, 2020 Nov 24, 2020

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Hello,

 

I cannot share protoypes. Always get an 4005 error although my e-mail address is confirmed. Yesterday publishing worked, today not. None of my documents, even new one, can be published. 

 

I'm using the most recent version of Adobe XD.

 

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correct answers 1 Correct answer

Community Beginner , Nov 24, 2020 Nov 24, 2020
Looks like prototype links are back up!

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Adobe Employee ,
Nov 24, 2020 Nov 24, 2020

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Hi Andreas,

 

Sorry to hear. We are also experiencing the issue with the share services. We are checking at our end and investigating about it. We will update you shortly if there is an server issue at the backend.

 

We are sorry for the inconvenience.

 

Note: Marking it as correct only to highlight.

 

Thanks,

Harshika

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Explorer ,
Nov 24, 2020 Nov 24, 2020

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Maybe that helps you finding the bug: if you want to add a co-worker it also doesn't work. Error 130

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New Here ,
Feb 10, 2021 Feb 10, 2021

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Hi Harshika,

 

I am having issue with the access to the shared adobe xd link.

Issue: The development team in other country can only access the shared link on the day I have shared it, and they cannot access the link the following day.

 

What might be causing this issue?

 

Any help is much appreciated.

 

Thank you

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Adobe Employee ,
Feb 10, 2021 Feb 10, 2021

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Hi there,

 

Sorry to hear about the trouble. Please share a few more details like:

 

  1. The version of XD.
  2. Is this happening with a specific link or all the published link?
  3. When this happens, please check if you are able to find the link here: https://assets.adobe.com/links
  4. Try accessing the link from your end and check if you are able to access the link?
  5. Will it be possible for you to share a sample link?

 

Regards

Rishabh

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New Here ,
Feb 10, 2021 Feb 10, 2021

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LATEST

Thank you for replying.

 

1. I have the latest version of Adobe XD: 36.2.32

2.So far I only shared a single link.

3. I am able to find the link  https://assets.adobe.com/links

4.I was able to access the link from my end.

5.Sample link you requested: https://xd.adobe.com/view/25e40f95-64ac-45ae-b85b-22fa3d6a9278-70b7/      

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Community Beginner ,
Nov 24, 2020 Nov 24, 2020

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I can niether update the shareable link nor open it for development. May I know how can i resolve this?

 

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Explorer ,
Nov 24, 2020 Nov 24, 2020

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Same issue here

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Explorer ,
Nov 24, 2020 Nov 24, 2020

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Today I am getting 55:47 Error in XD and can't upload my prototypes on Creative Cloud.

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Community Beginner ,
Nov 24, 2020 Nov 24, 2020

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Hello i have the same issue, and i suddenly lost more than 8 months of work...

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Adobe Employee ,
Nov 24, 2020 Nov 24, 2020

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Hi All, 

 

Thanks for waiting. Yes, there are confirmed server issues at our end and team has already raised a CSO for it. The entire team is actively working on it to fix it as soon as possible.

 

We will update you here as soon as it is fixed.

 

We are sorry for the inconvenience.

 

Note: Marking it as correct only to highlight.

 

Thanks,

Harshika

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New Here ,
Nov 24, 2020 Nov 24, 2020

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The prototype link option for User Testing doesn't work, shows as Error 4005 or Error -1

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Adobe Employee ,
Nov 24, 2020 Nov 24, 2020

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Hi All,

 

It looks like the services are coming back to normal. Could you please try to refresh links and then try again and see if that helps?

 

Thanks,

Harshika

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Community Beginner ,
Nov 24, 2020 Nov 24, 2020

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Hello everyone,
i have a big issue, some of my prototype folder are not available anymore. They seem to be broken, maybe is temporarely but i have lost about six months of work here and i'm very worried and restarting the app doesn't solve anything...
 
Somebody from adobe could help me here ?

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New Here ,
Nov 24, 2020 Nov 24, 2020

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same here

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Community Beginner ,
Nov 24, 2020 Nov 24, 2020

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Unable to share any links from any XD files, I have wasted hours a day for the last 4 or 5 days trying to publish files to my team. I'm actually unable to work currently - unacceptable as I am paying for 2 accounts and can't do any work. 

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New Here ,
Nov 24, 2020 Nov 24, 2020

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All links to my prototypes are not working anymore and I can't update my prototypes: error 55:47.

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Adobe Employee ,
Nov 24, 2020 Nov 24, 2020

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I am getting 55:xx error code while updating my design links on XD or trying to create a new link. Please help.

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New Here ,
Nov 24, 2020 Nov 24, 2020

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hi when i try to generate the link , it shows something went wrong tell me whats the problem or issue i am facing and solve it 

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New Here ,
Nov 24, 2020 Nov 24, 2020

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I am facing issue with Cloud document file sync 500 error and Cloud web collaboration design review share url are not opening and Library sync error.

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Community Beginner ,
Nov 24, 2020 Nov 24, 2020

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Looks like prototype links are back up!

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Adobe Employee ,
Nov 24, 2020 Nov 24, 2020

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Thanks for confirmation. Yes the services seems to be working fine now.

 

We are sorry for the inconvenience.

 

Thanks,

Harshika

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New Here ,
Nov 24, 2020 Nov 24, 2020

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Hi there,

 

Our development / design review and user testing links are completely messed up today. I see comments from Adobe saying the server issues are fixed, but from our point of view - they're still messed up.

 

Please can you confirm when service will return to normal or will we have to regenerate links again (for the millionth time of trying!)

 

thanks

Louisa

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New Here ,
Nov 24, 2020 Nov 24, 2020

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BTW we're also experiencing the loss of comments. Ie. we used to be able to collect comments and apply the changes, update the link and still see the comments. Whereas now we have to generate a new link after every edit thus losing the comments. Not ideal for client feedback / keeping track of changes.

Can you advise when this will be fixed?

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New Here ,
Nov 24, 2020 Nov 24, 2020

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