Error while sharing my Adobe XD Prototype

New Here ,
Oct 22, 2021 Oct 22, 2021

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Hi,

I have trouble sharing my XD prototype. There are 9 artboards in my file with some links between them.

The thing is when I try to share my prototype I have this error message : "You're disconnected. Check your Internet connection and try again." (attached screenshot).

The error message appears some time after the upload has begun (usually crashes around 60 or 70%).

 

My Adobe XD version is : v 44.1.12 (up to date)

And I'm connected to Internet via Ethernet from work.

 

So far I tried to :

  • Disconnect and reconnect from my Adobe Creative account.
  • Share my prototype from an Adobe XD file saved on the cloud and saved on my computer

 

PS : I did some testing and It doesn't happen on small files. My Adobe XD files weights 57mo.

 

Thank you

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Adobe Community Professional ,
Oct 22, 2021 Oct 22, 2021

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Hi, have you tried connecting to a different internet connection?

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Adobe Employee ,
Oct 25, 2021 Oct 25, 2021

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Hi Anthemis,

 

Thank you for reaching out and sorry for the trouble. We would like to follow up on your issue here. Are you able to resolve the issue by connecting to a different network connection?

 

Please feel free to update the discussion if you need more assistane from us.

 

We would be more than happy to help.

 

Thanks,

Harshika

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