Experiencing problems with Pen Tool

[gokbeyi78042014]

Hi, I am experiencing problems with Pen Tool. After enabling the Pen tool every single time when I tried to use it, it is vanishing. I am adding a video for this. I experienced this situation before the update and after the update. 

I also tried the Photoshop's pen tool but didn't have any trouble with it, and it is working. 

[Rishabh_Tiwari]

Hi there,

Sorry to hear about the trouble. Please ensure that the graphics card driver is up to date as per the manufacturer's website. If it is already up to date, please share a few more details like:

1. The version of the XD and Operating System.
2. Do you use an additional monitor? If yes, please test XD with an only primary screen.

Regards

Rishabh

[gokbeyi78042014]

Hi, thank you for your reply. 

1. Version 30.0.12.14 (Note: I had it at the previous version too)

2. Yes, I do and I did test it on the primary screen and having the same problem.

Bests,

Gökbey.

[Rishabh_Tiwari]

Thanks for sharing the details, we'll need Operating system details as well so please share the OS version along with OS build.

[gokbeyi78042014]

Windows 10 Home 64 Bit x64 based processor

[Rishabh_Tiwari · Accepted solution]

Thanks for sharing the details. Please ensure that the Graphics card driver is up to date as per the manufacturer's website. And if it is already up to date, we'll need to check this at your machine level.

I'll request you to contact us directly using this link: http://adobe.ly/1PASjLX

[EMMA5C46]

I have the same problem and I tried to reinstall, and update, it didn't help

So frustrated...

[Gabriel Be]

Hi,

I am experiencing the exact same problem with a 2018 MacBook pro 13 inch, Intel Iris graphics, recently updated to Big Sur. I tested on both my screens (built in retina display and external display) and checked for system update, neither resolved the issue. 

[Gabriel Be]

more informaiton:

I just updated to XD 36.1.32 and am still experiencing the problem.

[gokbeyi78042014 · Accepted solution]

Hi,

I solved my problem by uninstalling the Adobe XD and re-installing it back. Did you tried that before? 

[Rishabh_Tiwari]

Hi Gabriel,

Sorry to hear about the trouble. Please try re-installing XD as suggested by gokbeyi78042014 If that doesn't help, please collect and share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Regards

Rishabh

[Gabriel Be]

Thanks @gokbeyi78042014  and @Rishabh_Tiwari , reinstalling did solve the problem! 

[gokbeyi78042014]

It is very nice to hear that. Have a nice day.

[Rishabh_Tiwari]

Glad to hear that! Feel free to reach out if you have any other questions or issues in the future.