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Export to pdf distorting or dropping images

New Here ,
Jul 06, 2023 Jul 06, 2023

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Images are distroted or dropped entirely after exported to pdf.

TOPICS
Data loss , Import and export , Product performance

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Adobe Employee ,
Jul 12, 2023 Jul 12, 2023

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Hi @Grace26230601faco,

 

We are sorry for the delay in response. We would like to know if these are masked images and if you are on a Mac machine. If so, please check this uservoice page: Export to PDF: Problem with masked images in a shape – Adobe XD Feedback : Feature Requests & Bu....

 

This seems to be a known bug with Apple Preview and not a problem with how we are generating PDFs. Please check to see if this opens successfully in Acrobat Reader.

 

Let us know if your issue is different.

 

Thanks,

Harshika 

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