exporting issues to png in XD

New Here ,
Oct 28, 2021 Oct 28, 2021

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Hi, it is impossible to export my photos to png.

I never had this issue before, I made the last update yesterday it seems to be the problem ?  The message I receive is "there was a problem with your export" but no explanation. But how can I do now, should I uninstall this version and reinstall the version before ? thanks for your help I feel nervous I have to give my work to my webmaster. 

 

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Adobe Employee ,
Oct 28, 2021 Oct 28, 2021

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Hi there,

 

Thank you for reaching out. Would you mind sharing the OS build that you are using at the moment? Please try to create a new document and check if you're able to export your photos to PNG. If this doesn't work, please create a new admin account (Mac/Win)and then try to export. 

 

Please update this discussion after trying these steps, so that we may assist you appropriately, if needed. 

 

Thanks,

Atul_Saini

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Adobe Employee ,
Oct 28, 2021 Oct 28, 2021

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Hi there,

 

We're so sorry for all the trouble. In addition to what Atul suggested, could you also try renaming the asset or exporting to a different location and let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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