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Eyedropper missing

New Here ,
Aug 03, 2020 Aug 03, 2020

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Some times Eyedropper is missing. I need to restart the application to fix this issue. 

 

 

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correct answers 1 Correct answer

Adobe Employee , Aug 17, 2020 Aug 17, 2020
Thanks for confirming. This is strange, I'd recommend re-installing the application using the cleaner tool(Link shared above) and let us know if this helps or if you need any further assistance.

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Adobe Employee ,
Aug 03, 2020 Aug 03, 2020

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Hi Aneesh,

 

Sorry to hear about the trouble. Could you please ensure that you have the latest version of Adobe XD which is 31.2.12 and if it is already updated, I would request you to quit Adobe XD and reboot the device. If it still doesn't work, please un-install the application using https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Once uninstalled, please re-install and let us know how it goes, we'll try our best to help you with it.

 

Regards

Rishabh

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New Here ,
Aug 03, 2020 Aug 03, 2020

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Hi Thanks for the replay. As i mentioned after restart the application, it works perfetly. it is not possible to restart every time. some times the gradient eyedropper is missing too. i will update the xd regulerly. 

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Adobe Employee ,
Aug 17, 2020 Aug 17, 2020

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Thanks for confirming. This is strange, I'd recommend re-installing the application using the cleaner tool(Link shared above) and let us know if this helps or if you need any further assistance.

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Explorer ,
May 19, 2021 May 19, 2021

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I can see people reporting this as far back as 2018. Still a problem today.

A related oddity is the icons in the toolbar people replaced with random images - also been a problem for years.

XD 40.0.22 on Windows.

 

rstiff_0-1621423348307.png

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