February update - XD does not open

[Battoni]

I just did the February update of Adobe XD and now it does not open.

It starts, but does not load the inteface and then closes.

How can I fix this problem? Is it possible to go back to the previous version?

I use Windows 10 64 bit.

[cmgap]

Can you confirm the version? There was a release early today.

[LewisBaillie]

I'm having the same issue. I was on XD yesterday and there were no issues, today however it goes onto a white window then closes. I then realised there was an update and did that, no luck. Looked everywhere and cannot find a fix. I've tried reinstalling XD but again no luck

[Battoni]

I unplugged the XD and used the Cleaner tool. I installed it again but the problem continues. White window and close after. Creative Cloud is upgraded to the latest version and I tried to install the latest version of XD 16.0.2.

[Preran Kumar]

Can you provide me with the following info?

1. Open Windows Event Viewer
2. Go to Windows Logs > Application
3. Check for Error

Do you see twinapi.appcore.dll listed against the faulting module path?

Error: Exception code: 0xc000027b

Fault offset: 0x00000000000bd598

Faulting process id: 0x251c

Faulting application start time: 0x01d4af56ad394b61

Faulting application path: C:\Program Files\WindowsApps\Adobe.CC.XD_14.0.42.14_x64__adky2gkssdxte\XD CC.exe

Faulting module path: C:\Windows\SYSTEM32\twinapi.appcore.dll

Report Id: ba9d5bef-e4cf-4750-8246-2c367f5c5ea9

Faulting package full name: Adobe.CC.XD_14.0.42.14_x64__adky2gkssdxte

Thanks,

Preran

[Haqwin]

I get the above error but with the latest XD version 16.0.2.8:

Faulting application name: XD CC.exe, version: 16.0.2.8, time stamp: 0x5c52eba9

Faulting module name: twinapi.appcore.dll, version: 10.0.17763.292, time stamp: 0x270a22eb

Exception code: 0xc000027b

Fault offset: 0x00000000000bd588

Faulting process id: 0x3bd4

Faulting application start time: 0x01d4c2162f0f163e

Faulting application path: C:\Program Files\WindowsApps\Adobe.CC.XD_16.0.2.8_x64__adky2gkssdxte\XD CC.exe

Faulting module path: C:\WINDOWS\SYSTEM32\twinapi.appcore.dll

Report Id: a1cf1c9f-967b-4fd5-bcba-902e07119850

Faulting package full name: Adobe.CC.XD_16.0.2.8_x64__adky2gkssdxte

Faulting package-relative application ID: App

I also tried to roll back and install the older 15.0.12.8 version with te same result:

Faulting application name: XD CC.exe, version: 15.0.12.8, time stamp: 0x5c4934ba

Faulting module name: twinapi.appcore.dll, version: 10.0.17763.292, time stamp: 0x270a22eb

Exception code: 0xc000027b

Fault offset: 0x00000000000bd588

Faulting process id: 0xc84

Faulting application start time: 0x01d4c215e7b51535

Faulting application path: C:\Program Files\WindowsApps\Adobe.CC.XD_15.0.12.8_x64__adky2gkssdxte\XD CC.exe

Faulting module path: C:\WINDOWS\SYSTEM32\twinapi.appcore.dll

Report Id: 57007506-128b-40bf-b8c0-5c66bbee8e4b

Faulting package full name: Adobe.CC.XD_15.0.12.8_x64__adky2gkssdxte

Faulting package-relative application ID: App

[Preran Kumar]

Thank you for the info. Can you try the following troubleshooting procedure and let us know if it helped? Another user on a different post said that it helped him.

1. Uninstall XD.
2. Quit CCDA and kill all related processes from Task manager.
3. Delete temp files by going to run(Win+r) then %temp%
4. Delete Adobe XD CC folder from  C:\Program Files\Common Files\Adobe
5. Restart  computer and install XD

[Haqwin]

It's not a very good idea to uninstall all the Visual C++ packages... can have some severe effects on other applications

[Haqwin]

I did 1-4, restarted and unstalled XD. Now i got it up and running!

So there was no need to uninstall the Visual C++ Redistributable packages

I have the same on another computer and will try to narrow down the fix there tonight

[Preran Kumar]

Thank you for letting me know. I was sharing information that I received. I am glad that you are able to work with Adobe XD now.

Thanks,

Preran

[Battoni]

I've removed Creative Cloud again and reinstalled it and XD, rebooted the notebook after installation and XD is working.
I can not explain what happened, the steps I took were the same ones I made earlier.
However I have another problem, in a Desktop with Windows 10 Pro 1803 64 bit XD was locally with Administrator, other users access with different login, everyone can access Creative Cloud and other programs like Photoshop, but XD does not appear as installed.
In Creative Cloud XD is available to install. As Administrator you can use the app.
Using other users you can view the WindowsApps folder where an XD folder appears. The WindowsApps folder has read and execute permissions for all users.
How do I get all users to run XD?

[Preran Kumar]

Before I proceed, do you have an Enterprise or Team License? If you do, you would have received information to contact Adobe Tech Support directly during your purchase.

From what I see, it looks like you work as part of a team, and you are most likely the administrator. Let me know if I got that right.

Thanks,

Preran

[Battoni]

Only I use XD.

On the Desktop all programs are installed through a windows user profile called Administrator.

Many people can use the desktop, they use their profiles of winsdows users.

I have a windows user account, but when I want to use XD using my profile I can not, I need to log in as Administrator for this.

[Haqwin · Accepted solution]

Some more feedback, the steps I used to get back on track on my second computer:

1. Uninstall XD

2. Close Creative cloud

3. Delete temp files below %temp%\CreativeCloud

4. Log off and on again

5. Re-install XD and all starts as it should again

[Guest]

This did not work, even with today's update

[Preran Kumar]

Sorry to hear that. Can you restart your computer and let us know?

If that did not work, can you let me know the Creative Cloud Sync Version on your computer? Go to Help > About XD and look for the version number.

Thanks,

Preran

[Battoni]

Should I do this with Administrator profile or with my user profile in Windows?

[Haqwin]

You can do this as a normal user.

However, it will ask for admin privs when you delete the temp files (so you need to have that available)

[davids7260145]

Same. XD crashes immediately after starting. Doesn't matter if you start the app itself or open a .xd file.

[Battoni]

Hi,

Using the Administrator user XD acknowledges the installation and I can use it as shown below.

When I switch to my user, XD does not appear installed, as the images show.

So I can not re-start step 1:

1. Uninstall XD

But I did the other steps and lastly I tried to install the XD. It does not complete installation, goes up to 4% and does not advance.

But XD is already installed on the computer and can be accessed with the Administrator user profile.