Fehler 2162 bei Co-editing - Fehlermeldung sobald mehr als 1 Mitarbeiter auf Dokument zugreift

New Here ,
Nov 10, 2021 Nov 10, 2021

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Hallo, 

 

das Co-Editing hat bis vor Kurzem noch super funktionert, bis ein Link zur Freigabe des Dokuments erstellt wurde. Seitdem tritt folgende Fehlermeldung auf sobald mehr als 1 Person auf das Dokument zugreifen. Die Synchronisierung wird dabei auch kurzzeitig unterbrochen. Die neueste XD-Version für Windows ist bereits installiert. 

 

Grüße

Chris

 

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Crash on windows , Open and save docs

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Adobe Community Professional ,
Nov 10, 2021 Nov 10, 2021

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Hi, also other team members using the latest version of Adobe XD?

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New Here ,
Nov 10, 2021 Nov 10, 2021

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Yes, every collaborator of the document uses the latest version of Adobe XD

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Adobe Community Professional ,
Nov 11, 2021 Nov 11, 2021

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Hi, try to follow the tip posted by Rishabh_Tiwari.

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Adobe Community Professional ,
Dec 02, 2021 Dec 02, 2021

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Hi, have you tried to follow the solution that Rishabh_Tiwari suggested? Were you able to solve the problem? Do you still need help?

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New Here ,
Dec 02, 2021 Dec 02, 2021

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Hi, unfortunately i could not solve the problem with the suggested solution. I observed that the the problem sometimes disappears after some days. But it returns regularly...

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Adobe Employee ,
Nov 10, 2021 Nov 10, 2021

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Hi Chris,

 

Sorry to hear about the trouble. Please try the suggestions shared here https://helpx.adobe.com/xd/kb/fix-issues-with-xd-cloud-documents.html and let us know if this helps or if you need any further assistance.

 

Regards

Rishabh

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