Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


File disconnects when another users joins

Community Beginner ,
Nov 06, 2020 Nov 06, 2020

Copy link to clipboard

Copied

Here is what seems to be happening:

Person 1 is currently working on that file. Person 2 opens the file and joins. Immediately, Person 1 is kicked off of the file and shows disconnected with the loading bar shown. If Person 1 force closes the app altogether and reopens the file, Person 2 is kicked off of the file. It goes back and forth like this.

 

We have several files shared between the design team and only this one specific file seems to do this.

TOPICS
Crash on mac, Product performance

Views

213

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 06, 2020 Nov 06, 2020

Copy link to clipboard

Copied

Hi there,

 

Sorry to hear about the trouble. Please ensure that all the collaborators are on the latest version which is XD 34.2. In case if it is still doesn't work, please share a few more details like:

 

  1. Is the owner of the document is getting disconnected or the collaborator?
  2. Is this happening with a specific collaborator on that file or multiple collaborators?

 

Regards

Rishabh

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Nov 06, 2020 Nov 06, 2020

Copy link to clipboard

Copied

It is happening to both owner and multiple collaborators. 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Nov 30, 2020 Nov 30, 2020

Copy link to clipboard

Copied

LATEST

I am so sorry for the delay in response, Koushik.. Could you please confirm if you are still facing the issues on the latest version of XD?

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines