I created a project and tries to save it on creative cloud but it is taking forever to save a small project. It displays as "Saving..." 4 hours after i clicked SAVE
Hi, what version of Adobe XD are you using? Does this problem also occur with other files? Have you tried to save the file by connecting to a different network?
Version of my Adobe XD is 220.127.116.11 and creative cloud sync version is 18.104.22.168
This problem occurs with all files
Tried a couple of networks, home and office
How much free space you have on CC?
around 900 mbs
Can you upload any file to CC library or to CC Web from computer?
I cannot save any file to CC cloud...I can save it on my computer but not on cloud
This has been happening to me too all week and is driving me made. It's not a wifi or storage problem - I've never had it before. I'm on the most current X D version, and I'm so tired of nothing saving.
IMHO it can be some specific problem. We have to wait for feedback from XD Team engineers.
Do we have any update from XD team engineers?
Sorry for the trouble and delay in response. It shouldn't happen in an ideal situation. If you'd allow, we can help you fix this issue here; however, we'd need some logs from your machine. Please collect the logs using this link -https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and share the link of the logs via private message after uploading it to CC or Dropbox.
Meanwhile, would you mind reinstalling the Creative Cloud desktop app using this link https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html? You may download it again using this link - https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html
I'll look forward to your response.