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File is not opening in XD

New Here ,
Feb 17, 2023 Feb 17, 2023

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Hello Adobe,

 

Thanks for making such useless product. As you see in 1 error image, Its showing something went wrong and take me to the link where you are showing internal server error(2 Error Screen). I've been trying to open this file for the past 3 days. But results are the same. I open again and again and even restart my laptop. This is something very difficult for me to carry on with adobe products. I'm losing faith in adobe products. Your team is not working properly that's why adobe acquire Figma.

 

 

Screenshot 2023-02-17 at 3.04.50 PM.pngScreenshot 2023-02-17 at 3.04.32 PM.png

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Crash on mac , Share or publish

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Adobe Employee ,
Feb 17, 2023 Feb 17, 2023

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Hi @defaultoeapjp37igz5 ,

 

I'm sorry to hear about the frustration you're experiencing with Adobe XD and the error 2161 preventing you from opening your file. It's understandable to feel disheartened when you encounter persistent technical issues. Don't lose faith in Adobe just yet - technical issues can happen with any software, but they can also be resolved with the proper assistance. Would you mind trying the suggestions shared here and letting us know if this helps?

Thanks

Rishabh

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New Here ,
Feb 17, 2023 Feb 17, 2023

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It was expected, Even google is suggesting the same link, if I'm putting the same query. This is the same as providing a fire safety menu inside a burning plan. Thank you so much for your support. I will do it by myself. 

defaultoeapjp37igz5_0-1676638230002.png

 

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Adobe Employee ,
Feb 21, 2023 Feb 21, 2023

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I'm sorry that the above shared link did not address your concerns. I want to assure you that we are committed to resolving any technical issues you are experiencing. While it's true that technical issues can happen with any software, that doesn't make them any less frustrating.

Have you tried restoring a previous version of the document through document revision history? If this doesn't work as well, can you share the file with us so we can check it on our end? You can add the file to a shared location and share the link through DM. 

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Adobe Employee ,
Feb 27, 2023 Feb 27, 2023

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Hi,

 

Just following up on the issue. Do you still need help? Feel free to update this discussion.

 

Thanks

Rishabh

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