File Syncing error, please help me out

Community Beginner ,
Nov 22, 2021 Nov 22, 2021

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File Syncing error, I could not share with our customer I tried below steps but still it's not working 

1. sign out, then sign in again.

2. Changed folder location.

3. Re-started my Mac

please help me how to resolve this issue

MohamedThuppugar_0-1637570408684.png

 

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Prototyping , Share or publish

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Adobe Employee ,
Nov 22, 2021 Nov 22, 2021

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Hi There,

 

Thank you for reaching out and sorry to hear that you're having trouble in using XD .Could you please try the steps shared below:

  1. Please ensure that your creative cloud and Adobe XD are up to date.
  2. If you are already on the latest version of XD, please try the steps shared below:
  • Sign out of XD and CC desktop app.
  • Close CoreSync and all Adobe-related processes from the Task Manager/Activity monitor.
  • Reboot the computer.
  • Sign back in on the CC Desktop app and launch XD from there and check if you are able to open the file or not.

 

If it still doesn't work, please share a screenshot of the About XD and About Creative cloud info page.

 

Regards

Chethan G

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Community Beginner ,
Nov 22, 2021 Nov 22, 2021

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Thank you, for quick response

I tried although you suggested steps still doesn't work, please find the below screenshot

 

MohamedThuppugar_2-1637647709571.png

 

 

MohamedThuppugar_0-1637647560587.png

MohamedThuppugar_3-1637647958705.png

MohamedThuppugar_4-1637647989330.png

 

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Community Beginner ,
Nov 23, 2021 Nov 23, 2021

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 Hi Chethan, 

Any Updates on my request

 

Regards 

MD

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Adobe Employee ,
Nov 23, 2021 Nov 23, 2021

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Hi There,

 

Thanks for sharing the details and trying the steps. After looking into the screenshot, It looks like the Adobe Creative Cloud Sync is not in sync, Could you please try uninstalling adobe creative cloud and its its process by using CC cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html and again Installing latest creative cloud and let us know if this works. Also I asked for the  screenshot of the About Creative cloud info page, please can u share that by clicking on Creative cloud-about creative cloud(refer screenshot).

 

Regards

Chethan 

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Community Beginner ,
Nov 23, 2021 Nov 23, 2021

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Thanks! file syncing problem resolved 

Now I'm creating Link im getting this error.

Something went wrong.

Learn More (Error 4082)

MohamedThuppugar_1-1637669932024.png

 

Please find the account details below 

MohamedThuppugar_0-1637667124825.png

 

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New Here ,
Nov 23, 2021 Nov 23, 2021

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Hi Mohamed 

Well i ve got that issue a lot, so i think you should try what i do when that happens:

 

Sign out from CC, go to " Actibity Monitor" on your mac, then force to quit every Adobe item you see there, after thats done, restart you mac and sign in in CC again!

Hope its helps,

Best,

Mariana 

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Community Beginner ,
Nov 23, 2021 Nov 23, 2021

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Thank you Mariana for your suggestion I tried but it doesn't work.

 

MohamedThuppugar_0-1637672951932.png

 

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Community Beginner ,
Nov 24, 2021 Nov 24, 2021

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Hi 

Please help me how to resolve this issue 

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Adobe Employee ,
Nov 24, 2021 Nov 24, 2021

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Hi Mohamed Thuppugar,

 

We are sorry for the frustration. One of the customer tried this solution, https://community.adobe.com/t5/adobe-xd-discussions/adobe-xd-error-4082/m-p/12525197#M57447 which worked for him.

 

We would request you to please try and let us know if that helps.

 

Thanks,

Harshika

 

 

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