Font added through Creative Cloud goes missing everyday in XD.

Contributor ,
Jan 18, 2022 Jan 18, 2022

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Simply, each morning when I got to office, I've to waste time signing out and signin back again to activete missing fonts.

 

Some are my own (LEGAL!) fonts added through Adobe Cloud. These never update well, so I've to tediously look individually for the missing ones, uninstall and install again.

 

Yet another nightmare is adding glyphs... not supported visualization on XD, so I've to copy-paste blindingly from Illustrator or preconvert them to curves.

 

Definitivelly, an absolutelly BETA version after all those years

 

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Adobe Employee ,
Jan 19, 2022 Jan 19, 2022

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Hi Edu Couchez,

 

We are sorry for the frustration. We would like to know if you've added these fonts into Creative Cloud app using 'add your own fonts'. If so, could you please check if they are added properly as mentioned in this article: https://helpx.adobe.com/creative-cloud/help/add-your-fonts-to-creative-cloud.html?

 

We would also like to know if the fonts are missing in only Adobe XD or on other Adobe product as well like Illustrator, Photoshop.

 

For the glyphs, there is already a request raised here. Please submit your feedback and upvote the request to add your voice. 

 

We will try our best to help.

 

Thanks,

Harshika

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Contributor ,
Jan 27, 2022 Jan 27, 2022

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Ok... I'll try this weekend. As you can imagine, after the years, we users have acquired aversions and panic to face endless random tests. Not only is Adobe CC that are in the variables, also different Operating systems and different machines. As tested last years… sync in CC is more or less working, but fonts are an entirely other story… even when I have OpenSans activated from Adobe… always errors and missing fonts when open in different platforms Mac/Win (and iOs for XD to visualize mocks)

I’ll tell if something changes, although I lost faith long time ago…

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Adobe Employee ,
Feb 09, 2022 Feb 09, 2022

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Hi Edu Couchez,

 

We would like to follow up your issue. Are you able to resolve the issue? Please feel free to update the discussion if you need further assistance.

 

We would be happy to help.

 

Thanks,

Harshika

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Contributor ,
Feb 10, 2022 Feb 10, 2022

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No... each time I move from my Mac to my PC I've to sign out/sign in to get the missing fonts. Normally there are some fonts that doesn’t work anymore, so I've to manually delete and re add it again... an absolute frustration and waste of time. Anyway... there are two different issues here, that combined with XD bad usability makes things harder.

 

  • Adobe CC and Creative Cloud App fonts management: Is a real pain, all apps from Adobe suffers the same issue. Illustrator, XD, And InDesign being the ones I usually use. Constant issues with missing fonts between different computers and OS. Even, it lacks an efficient way to manage the sometimes hundreds of activated fonts. No way to organize, no filter, only manually look one by one. Even worst with my own installed fonts. Terrible and unpractical.

  • XD itself... It lacks any glyphs management tool, I have to type it in Illustrator, copy them, and blindly paste in XD (glyphs renders as a square while in text mode) This app, is still nowadays a beta-ish version of a supposed Usability Design program, and lacks the basics of any well-designed interface with Usability standards. I won't list again the hundreds of bugs and the lack of any basic UI design principles, we have already over this community messages as far as 2016 asking for elemental implementations, that are still waiting in the "backlog" (as the classic “dark mode”).

 

I’m sad I couldn’t write any “good news”… but really, after some years using exclusively XD, I still waste a high percentage of my working hours simply to manage bugs, crashes and find workarounds to overcome the limitations and bad usability of it. Really, I lost important customers because of it,  health and money.

 

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