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Getting error 47 whenever trying to open XD file ( Cloud or Local both )

New Here ,
Jun 30, 2021 Jun 30, 2021

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Rajneesh5CAF_1-1625054257905.png

I got error code:47 whenever trying to open XD file ( Cloud or Local both )

 

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Adobe Community Professional ,
Jun 30, 2021 Jun 30, 2021

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For a Cloud file have you tried rolling back to a previous version to see if the error goes away?

 

https://community.adobe.com/t5/adobe-xd/revision-history-in-xd-helps-ensure-peace-of-mind-during-col...

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New Here ,
Jun 30, 2021 Jun 30, 2021

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Rajneesh5CAF_1-1625058293805.png

Got the cloud project files, but not opening in XD.
it will show the same error code:47

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Adobe Employee ,
Jun 30, 2021 Jun 30, 2021

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Hi Rajneesh5CAF,

 

Thank you for reaching out and trying the steps suggested. Would you mind also trying the steps suggested in this post: https://community.adobe.com/t5/adobe-xd/error-quot-sorry-we-can-t-open-this-document-in-adobe-xd-quo... and let us know if that helps?

 

If it doesn't, please share the XD and the OS version of your machine.

 

We'll try our best to help.

 

Thanks,

Harshika

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New Here ,
Jun 30, 2021 Jun 30, 2021

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XD Version: 41.0.12
OS: Windows 10 Pro

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Adobe Employee ,
Jul 04, 2021 Jul 04, 2021

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Hi Rajneesh,

 

Could you please update XD to the latest version which is 41.1.12 and then try opening the file and let us know if that helps or if you need any further assistance.

 

Regards

Rishabh

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