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Getting Something Went Wrong went trying to share links

New Here ,
Feb 02, 2023 Feb 02, 2023

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Screen Shot 2023-02-02 at 11.55.49 AM.pngI have been getting this error the last few days when trying to share my file or opening shared file link.

 

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Community Expert ,
Feb 02, 2023 Feb 02, 2023

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Hi Daria,

does this problem occur with all files? Have you tried with a different internet connection?

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New Here ,
Feb 02, 2023 Feb 02, 2023

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yes, this happens with evey file. Now that you mentioned, it worked when I connected to my phone's hot spot! So if it's an internet connection issue, how do I solve this?

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Adobe Employee ,
Feb 03, 2023 Feb 03, 2023

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Hi @Daria28228081w1ns,

 

Thanks for checking on a different network, as suggested by our expert. Please check this article to troubleshoot Internet issues on windows machines: Fix Wi-Fi connection issues in Windows - Microsoft Support.

 

For MacOS, please see this page: https://support.apple.com/en-in/guide/mac-help/mh11395/mac.

 

For more assistance, you can connect with your Internet Service Provider.

 

Hope it helps.

 

Thanks,

Harshika 

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