Go back a Version - Newest Version (12.0.12.10) Much Slower and More Bugs

[chaves2k]

I need to take the my XD save on the latest version back to the previous working v11 XD version. I tried saving my files out as .svg files, then go back to the previous version but I get an error saying the files are to big to load (~50mb) pages.

The latest version has me constantly needing to tab back and forth because my keyboards will stop responding after a short amount of time (no known causes yet). Text gets hidden when trying to type, much slower responsiveness, etc.

[hannahgraceswanson]

I am dealing with the same issue. At this point the newest update is unusable. I am also unable to access my files by using the old version which is the only option they could give me in customer support. Now my months of work is stuck in limbo between these two updates. I hope they fix the software soon so that my companies workflow is not halted.

[Michelle Cheney]

I am dealing with the same issue and have tried uninstalling and reinstalling - no dice. This newest update is fine for the first few seconds but then after a little while everything slows down, it doesn't register my keyboard shortcuts so navigation is near impossible, and whenever I click into a text box I can't type.

Just tried uninstalling and reinstalling version 11.0.22 but it won't open my newest file since I saved it via v12. It's incompatible. So I basically just lost work and now have to go back and recreate everything in version 11. We'll see how this goes...

[Michelle Cheney]

I've just recreated all the work in v11 that I lost from working in v12. Performance is fine in v11. So I recommend y'all revert back to v11 until the bugs get worked through in v12!

[LR_McLister]

Hi Miles, Michelle, Eamma,

We have been investigating this issue and are hoping to get a patch out soon.  Miles and Michelle, I've reached out directly to you.

Eamma, please let me know if you are also experiencing similar issues with the Windows 10 XD 12 build.

Thanks

Larry McLister

Sr. Engineering Manager

Adobe XD Team

[LR_McLister · Accepted solution]

Hi All,

We updated the XD 12 known issues page.  The Windows Only section now has an issue "Performance issues in Adobe XD 12.0 after modifying Zoom levels".  That issue contains a link to the XD 12.1 build which should resolve the problem that is described in this thread.

https://helpx.adobe.com/xd/kb/known-issues.html

Thanks,

Larry McLister

Sr. Engineering Manager

Adobe XD Team

[chaves2k]

Thanks for the update Larry. Saw your email and will respond along with trying the new v12.1. Will reply back if the issues are consistent on this version as well.

[Michelle Cheney]

Thanks Larry! This patch seems to have fixed all the performance issues I mentioned above! Thanks so much!