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having problem in opening a particular xd file since today

New Here ,
Mar 29, 2021 Mar 29, 2021

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I am having problem in opening a particular xd file since today. It shows the error message as below

Anupam0101_0-1617004694782.png

Please help out on this

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Adobe Employee ,
Apr 01, 2021 Apr 01, 2021

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Hi there,

 

Sorry to hear about the trouble. Could you please check if you are able to find a copy of the file at the below-mentioned location:

 

Win: \Users\username\AppData\Local\Packages\Adobe.CC.XD_adky2gkssdxte\LocalState

Mac: ~/Library/Application Support/Adobe/Adobe XD CC

 

These are the team location for Autosave so a copy of the file gets generated here. In case if you are unable to find the file, please share the XD file and system logs(https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html) through DM by adding them to a shared location like Google Drive or DropBox and sharing the link with me.

 

Note: To send the DM, please click on my name, and in the subject please add this discussion link.

 

Regards

Rishabh

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