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HELP! Character Styles Bug in Adobe XD

New Here ,
Jun 08, 2023 Jun 08, 2023

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Hello,

 

I saw a discussion about a character styles bug in XD but I'm not sure if my issue is the same as others. So I wanted to bring it to Adobe's attention and see if there was any fix for this because it is driving me crazy.

 

So my company has a master file set up as a template for our projects using the Character Styles and Components. I've never noticed this issue before today. When I opened up our new updated template file and went to the Character Styles on the left side and right-clicked to edit the font, it looks like it updates on all my boards but then it doesn't update within the Character Styles themselves. When I right-click to edit it again it's still showing the previous font and not updating it to the new font. Please let me know if you have heard of this issue and when it might be resolved or how I can resolve it on my end.

 

Thank you so much!

Ciara Gawecki

UX/UI Designer

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Adobe Employee ,
Jun 09, 2023 Jun 09, 2023

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Hi @CiaraNV_711 

Sorry for the inconvience. We have rectified the issue and logged the ticket.
Our team is actively looking into this issue. We will update you for the fix.
Please let us know if any further assistance you need.

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Community Beginner ,
Jun 10, 2023 Jun 10, 2023

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Same issue but worse. It started yesterday (Jun. 9) around 5 pm. When I edit my character styles, it randomly updates some of the text (sometimes even random characters inside a text frame), leaving the rest of them unchanged. And yes, when I right-click to edit it again it's still showing the previous font and not updating it to the new font, thus also breaking the connection from the ones being randomly "updated."

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Explorer ,
Jun 11, 2023 Jun 11, 2023

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If you're experiencing a bug related to character styles in Adobe XD, here are a few steps you can take to troubleshoot the issue:

  1. Update Adobe XD: Make sure you have the latest version of Adobe XD installed on your computer. Updates often include bug fixes and improvements that can resolve issues.

  2. Restart Adobe XD: Close Adobe XD and reopen it. Sometimes, a simple restart can help resolve temporary glitches or conflicts.

  3. Reset Character Styles: If the issue persists, try resetting the character styles in your document. To do this, go to the Assets panel, click on the character styles tab, and click on the three-dot menu icon. From there, select "Reset Character Styles" to reset any potential problematic settings.

  4. Clear Cache: Adobe XD stores temporary files and data on your computer. Clearing the cache can sometimes resolve issues. To clear the cache, go to the "Help" menu in Adobe XD and choose "Diagnose and Feedback." Then, click on "Clear Cached Files" and restart Adobe XD.

  5. Reinstall Adobe XD: If none of the above steps resolve the issue, you may need to reinstall Adobe XD. Uninstall the application from your computer, restart the system, and then download and install the latest version from Adobe's official website.

  6. Contact Adobe Support: If the problem persists even after reinstalling Adobe XD, it's recommended to reach out to Adobe Support. They have specialized knowledge and resources to assist with troubleshooting specific software bugs and can provide further guidance.

Remember to provide as much detail as possible when reporting the bug to Adobe or seeking support. Describe the specific steps you took that led to the issue, any error messages encountered, and include screenshots or screen recordings if applicable. This information will help the support team understand and address the problem more effectively.........

 

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Community Beginner ,
Jun 13, 2023 Jun 13, 2023

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Adding an update to my previous comment: me and my colleagues have the same issue with XD 57.0.12. Now the whole company has uninstalled the latest XD and reinstalled its previous version 56.1.12 in order to keep things moving. 

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New Here ,
Jun 14, 2023 Jun 14, 2023

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I am having a similar issue, but worse. I am attempting to edit the character styles in our company's master design sytem file. When I right-click a character style, click edit, and change a style, nothing changes in any of the artboards– nor does the character style update. It seems like there is a bug or broken feature. Is there an update or work around that I can deploy?

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Adobe Employee ,
Jul 19, 2023 Jul 19, 2023

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Hi All,

Thank you for your patience and cooperation.

Could you update to 'XD 57.1' from CCD please check for updates in the Creative Cloud Desktop and update XD.

Let us know if the issue is resolved. We will be waiting for your response.

Thanks and regards,

Chaitanya

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New Here ,
Nov 03, 2023 Nov 03, 2023

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Hello. I am not the original poster, but I did have this same exact issue and ran into this discussion and just wanted to say that updating to 'XD 57.1' from CCD did the trick and fixed my issues with the Character Styles.

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