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Hey everybody, I maybe find a way to solve the XD crashes problem in Windows

New Here ,
Aug 06, 2021 Aug 06, 2021

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In yesterday, I update the newest version of Adobe XD(42.1.22), so I meet the same crash

problem as most people. I try to unstall the XD app and Creative Cloud, but it doesn't work. But

in today I saw an user’s post, he solved the problem by updating the graphics driver, so I tried this method and it solved the problem successfully.

In my opinion, the crash problem should be that the old version of the graphics driver is backward, which leads to an error in the Windows.UI.Xaml.dll module, which causes the XD program to crash. Hope this method can help you!

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Crash on windows

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Adobe Community Professional ,
Aug 07, 2021 Aug 07, 2021

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Thanks for information and solution. Your contributions can help us shape the future of Adobe XD.

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Community Beginner ,
Aug 18, 2021 Aug 18, 2021

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No it didn't work for me. Still crashing the XD

 

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Adobe Community Professional ,
Aug 19, 2021 Aug 19, 2021

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When it crash? Do you have any notifications?

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Adobe Employee ,
Aug 20, 2021 Aug 20, 2021

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Hi there,

 

We're so sorry to hear about the trouble. Please share a few more details like:

 

  1. The version of XD & OS.
  2. Is this happening on a specific file or multiple files?
  3. If you have Windows OS, please ensure that you have the latest updates installed for OS.
  4. Please collect and share system logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

We're here to help, just need more details.

 

Regards

Rishabh

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