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How do I turn off pop-up surveys in XD?

Community Beginner ,
Feb 22, 2023 Feb 22, 2023

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These surveys are incredibly annoying and invasive, plus it's an absolute terrible way to begin a new design in XD. People hate pop-ups, especially when it's over software we continually pay for. I've filled out the survey 3 times, but it keeps harassing me to fill out another.

 

So, how do I turn them off?

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How to , Known Issue , Product performance

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correct answers 1 Correct answer

Adobe Employee , Feb 24, 2023 Feb 24, 2023

Hi @Justin24590543lr6s 

I assume you are referring to NPS (Net Promoter Survey) with the pop-up survey, as shown in the below screenshot.

HARSHIKA_VERMA_0-1677250815685.png

 

We understand how frustrating it can be to constantly receive pop-up surveys when launching XD. While there is no specific process to turn off the surveys at the moment, we appreciate your feedback on this matter. It's a great suggestion, and we encourage you to submit it to our XD Uservoice page for better visibility and consideration by our product team.

...

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Adobe Employee ,
Feb 23, 2023 Feb 23, 2023

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Hi @Justin24590543lr6s ,

 

We're so sorry to hear about the trouble. Are you referring to Productivity tips you're getting on XD? If yes, please try turning it off by clicking on XD > Preferences > Uncheck Productivity tips on macOS. If you're on Windows, please click on Edit > Preferences > Uncheck Show productivity tips. 

Rishabh_Tiwari_0-1677162146962.png

Rishabh_Tiwari_1-1677162186060.png

 












Let us know if this helps or if you need any further assistance.

Thanks
Rishabh

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Community Beginner ,
Feb 23, 2023 Feb 23, 2023

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Thanks for your help, Rishabh, as well as the instructional screenshots.

 

I'm referring to the Adobe Survey pop-up that covers my screen when I launch XD. I know how to turn off the Productivity tips, but not the Survey. I'm literally nervous when opening XD now in fear of another annoying pop-up. Any advice on how to disable those?

 

Thanks again for your assistance.

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Adobe Employee ,
Feb 24, 2023 Feb 24, 2023

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Hi @Justin24590543lr6s 

I assume you are referring to NPS (Net Promoter Survey) with the pop-up survey, as shown in the below screenshot.

HARSHIKA_VERMA_0-1677250815685.png

 

We understand how frustrating it can be to constantly receive pop-up surveys when launching XD. While there is no specific process to turn off the surveys at the moment, we appreciate your feedback on this matter. It's a great suggestion, and we encourage you to submit it to our XD Uservoice page for better visibility and consideration by our product team.

Thank you for bringing this to our attention, and we apologize for any inconvenience caused.

 

Thanks,

Harshika

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Adobe Employee ,
Feb 24, 2023 Feb 24, 2023

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I am so sorry for the confusion @Justin24590543lr6s . As suggested by Harshika, please share your feedback with the Engineering team on the UserVoice page and we'll also share your feedback with the team.

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Community Beginner ,
Feb 24, 2023 Feb 24, 2023

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Thanks again for your assistance.

 

I submitted a request via the Uservoice page a couple days ago, hopefully they'll implement something that disables it. I don't even want to open XD anymore due to the peristent harassment, so it makes no sense keeping my Adobe subscription any longer. Can't wait till it ends this May!

 

In any case, thanks again for your help.

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