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How to Redeem Adobe XD, getting error the code has already been redeemed?

New Here ,
Mar 23, 2023 Mar 23, 2023

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I have a one-year subscription to Adobe XD from CareerFoundry.

I redeemed my Adobe XD on 21 March 2023 and it didn't continue because I had Windows 8.1. Then I installed Windows 10 on my laptop on 22 March 2023.

When I tried to redeem Adobe XD today 23 March 2023 and it said

"This code has already been redeemed."

Please help me.

 

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Adobe Employee ,
Mar 23, 2023 Mar 23, 2023

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Hi @r29027036ab6j ,

 

Thank you for reaching out. Please ensure you're signing in with the same Adobe ID on which the code was redeemed. If it still doesn't work, please don't share the redemption code or any personal details here as it's a public forum, instead contact us directly using this link.

 

Thanks

Rishabh

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New Here ,
Mar 23, 2023 Mar 23, 2023

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Hi Rishabh,

 

I am signing in with the same Adobe ID on which the code was redeemed and it still doesn't work

I am still facing the same problem. 

What should I do?

 

Regards

Rana

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New Here ,
Mar 23, 2023 Mar 23, 2023

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Hi Rishabh,

I asked AI ChatGPT and got this answer:

 

If you have already redeemed Adobe XD on Windows 8.1 using the same email address, you may not be able to redeem it again on Windows 10. Adobe XD allows only one redemption per email address.

If you want to use Adobe XD on Windows 10, you can try signing in to Adobe Creative Cloud with the same email address that you used to redeem Adobe XD on Windows 8.1. If you have a subscription to Creative Cloud, you should be able to download and install Adobe XD on Windows 10 without any issues.

If you do not have a subscription to Creative Cloud, you may need to purchase a new subscription or a license for Adobe XD. Once you have a valid subscription or license, you can sign in to Creative Cloud and download and install Adobe XD on your Windows 10 computer.

Alternatively, if you still encounter any issues, you can contact Adobe support for further assistance.

 

I downloaded Adobe XD but the program is not working even it's installed on my computer and I still can't redeem it.

 

Regards,

Rana

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New Here ,
Mar 24, 2023 Mar 24, 2023

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I didn't get any answer to Redeem my Adobe XD.

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Adobe Employee ,
Mar 24, 2023 Mar 24, 2023

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Hi @r29027036ab6j,

 

We would suggest connecting with us directly using our contact us page: https://helpx.adobe.com/in/contact.html so that our team can help you in setting things up for you.

 

Thanks,

Harshika

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