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Hi Tracy Allan,
Thanks for reaching out to us, as per your screenshot, it seems whoever created the xd file and shared they kept the audio as muted. Hence request the owner to unmute the audio or if you are the owner of the file in that case. Follow the below steps in XD:
1. Select the Video on artboard
2. Now in PI click on "Customize video"
3. And then you will see the open to unmute.
4. For the refrence please refer the attached screenshot.