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i am not able to retrieve my previous prototype URL’s

New Here ,
Mar 04, 2021 Mar 04, 2021

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i am not able to  retrieve my previous prototype URL’s

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Adobe Employee ,
Mar 05, 2021 Mar 05, 2021

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Hi Chandrashekar,

 

Thanks for writing us, Could you please elaborate the issue ? Is the prototypes links missing in the document .

 

Also please share us following information:

1. Which version of XD and OS you are currently using ?

2.  Are you facing  problem with prototype in any browser or within the App?

 

Regards,

Rajasekhar.

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New Here ,
Mar 05, 2021 Mar 05, 2021

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HI Rajasekhar

basically, i am using Window 10 Enterprise, 16 GB ram 64-bit operating system
and Adobe XD v 37.1.32
so i try to open the project ...its keep crash and not able keep the existing URL's i have to regenerate the New Url's link
even not able over wright XD file
 
 
Regards
Chandrashekhar Hegde

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Adobe Employee ,
Mar 05, 2021 Mar 05, 2021

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Chandrashekhar ,

 

Thanks for sharing the  information . Is it crashing every time when you open a document which have existing links? .Seems like there are two different issues (based on  information.you have shared,) one is crash and other is missing existing links . Could you please share the logs collected through https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html .

 

Also please share a video demonstrating the issue .

 

Regards,

Rajasekhar.

 

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New Here ,
Mar 05, 2021 Mar 05, 2021

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Capture.JPG

 

HI 
i am not able to 

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Adobe Employee ,
Mar 08, 2021 Mar 08, 2021

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Hi there,

 

It looks like your browser is restricting the downloads. Would you mind trying on another browser and see if that works?

 

Thanks,

Harshika

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