Hi, could you provide more information about your OS version and Adobe XD version? Thanks a lot
Sure my windows OS informaion
regarding the Adobe XD Version could not get it because can't open it.
it but it's installed as a latest version from Creative Cloud.
Thanks a lot
I did All it's same problem...
Have you tried updating your operating system?
Can you let us know if the solution proposed by Ares helped, or if you need further assistance?
In addition to what the experts have said, can you see if your issue matches what is described in this article Adobe XD shows white screen after launch and crashes on Windows ?
If so, can you try the solutions mentioned and let me know?
I have the same issue with latest update. After update Xd opened for second and closed.
This steps solved my problem:
1. Uninstal XD
3. reinstalling Adobe Xd
1. Install official Microsoft Compatibility Administrator found here: https://docs.microsoft.com/en-us/windows-hardware/get-started/adk-install#adkwin10
2. start "Compatibility Administrator (64-bit).exe" in C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Windows Kits\Windows ADK\Application Compatibility Toolkit\Developer and Tester Tools\
3. expand "System Database" > expand "Applications" > find and click "adobe creative suit 6" > on the right window "right" click pdapp.exe "Disable Entry"
4. Run Acrobat X Pro, now insted of crashing it will show a "new" adobe activation agreement (this is what was crashing the acrobat x pro), you can now accept it and Acrobat X Pro runs with 0 issues now (no need for any compatibly modes).