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Sorry to hear about the trouble. Please ensure that you have the latest version of XD which is 37.1. In case if you do have the latest version, please try the steps shared below:
If you are still unable to access the cloud documents, please check if you are able to see the documents here: https://assets.adobe.com/cloud-documents and also share a screenshot of the About XD info page.
thanks for the responce
I did you mentioned steps in my desktop but still having same problem
can you please let me know any othere steps to resolve the issue
Thanks for trying the steps, Anil! Could you confirm if you are able to see the documents here: https://assets.adobe.com/cloud-documents?
If no, please ensure that you are signed in with the correct Adobe ID using which the documents were initially saved. If you do see the documents there, please share a screenshot of the About XD info page.