[Import & Export]-Unable to import picture into XD.

Report · Jan 30, 2020

Hi everyone, I'm trying to drag and drop my picture in my file but it's not working at all... First I have created a shape and try to drag the file on it but have an icon like "forbidden".

Any idea ?

Thank you !

Report · Jan 30, 2020

Hi there,

Sorry to hear you are unable to drag the images into the XD. I am unable to reproduce the issue at my end. Would you mind sharing the OS and XD version of your machine? Are you trying to import PNG or JPG image?

We will try our best to help.

Thanks,

Harshika

Report · Jan 31, 2020

Hi Harshika,

Thank you for you quick reply. I'm using Windows 10 and the last version of XD as I have downloaded it 2 days ago. It doesn't work neither JPG nor PNG.

Thank you for your time !

Claire

Report · Jan 31, 2020

Thanks for sharing the information, Claire. We have the latest version of XD available (26.0). Please check and confirm if you're using the same version. Would you mind telling if it's happening in all the files with all the images that you're trying to download?

We will try our best to help.

Thanks,

Harshika

Report · Feb 04, 2020

Hi Harshika,

I have the 26.0.22.5 version. Yes it's happening with all files ( I have tried jpeg / png / files from photoshop...) but still not able to import it in xd ...

Should I re-install the software ?

Thanks,

Claire

Report · Feb 11, 2020

Hi Harshika,

I have still difficulties to drag or import any files ito XD ... I have re-install XD and I have a professionnal licence

Report · Feb 12, 2020

Am sorry that the troubleshooting steps thus far haven't helped you. I suggest gettign in touch with the tech support team directly https://adobe.ly/2WYE62m for investigation. Use the chat button to get started. Let us know if you neeed more info.

Thanks,

Preran