When selecting an asset or artboard, I am unable to export from File > Export. This usually triggers a new window with further option controls that is now not appearing. File > Import also no longer works.
I have tried uninstalling/reinstalling and removing all presets/plugins.
Is anyone else experiencing this issue?
Thank you for reaching out and sorry to hear that you're having trouble in exporting. Would you mind sharing the OS version of your machine? Also please share the XD version you are using.
Please let us know whether you are facing this issue in all the documents? If not could you please share the document to- firstname.lastname@example.org in which you are facing the issue.
Please find the helpx page for export- https://helpx.adobe.com/xd/help/export-design-assets.html
Thanks for sharing the required information. Could you please try this https://helpx.adobe.com/xd/help/export-design-assets.html.
If still you are facing the issue then kindly collect the CC logs from this helpx page- https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html. Also, attach 2-3 documents from which you are trying to export along with CC logs. Will try to resolve at the earliest.
No luck. I have collected the CC logs: File: AdobeLogs_20220210_151243_457-mac-GS.zxp
It's very large, so I'm not able to attach it here. I can't export from any XD files at all, but other team members can export from the same file so it seems to be isolated only to my machine...
Thanks for providing the logs. We have raised a ticket at your end. Will resolve the issue at the earliest.
We understand your concern and we are already working in resolving your issue. We are not seeing te issue at our end. So please provide us with more info: