Impossible d'insataller adobe xd. Erreur 191

Community Beginner ,
Oct 18, 2021 Oct 18, 2021

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Bonjour !

J'ai essayé d'installer adobe xd mais lorsque je l'ai lancé sa ne démarrait pas (bloqué sur le logo) j'ai donc réinitialliser et désainstaller l'application plusieurs fois via les paramètres et réinstaller adobe xd. malheureusement adobe xd ne veux plus s'installer et j'obtient le code d'erreur 191. j'ai deéja essayé toutes les solutions proposées par adob sans succès voici mes logs et des screens.

Bonne journée.

Exit Code: 191
-------------------------------------- Summary --------------------------------------
 - 2 fatal error(s), 2 error(s), 0 warnings(s) 

FATAL: Error (Code = 191) executing in command 'AddUWPAppxCommand' for package: 'UWPAssets', version:44.1.12.5
FATAL: Error occurred in install of package (Name: UWPAssets Version: 44.1.12.5). Error code: '191'
ERROR: hdhelper exe at C:\Program Files (x86)\Common Files\Adobe\Adobe Desktop Common\HDBox\HDHelper.exe failed to install UWP app with error code 1 - OS Message: C:\adobeTemp\ETR42A1.tmp\1\SparklerApp\SparklerApp.appx#@#OS_Error_Code: 0x80070005#@#OS_Error_String: Échec du déploiement de l'AppX avec l'erreur 0x0 à partir de l'API Logging data because access was denied for file: \\?\C:\Program Files\WindowsApps\Adobe.CC.XD_44.1.12.5_x64__adky2gkssdxte\AppxManifest.xml, user SID: S-1-5-18
ERROR: Failed to install UWP Appx Package with error C:\adobeTemp\ETR42A1.tmp\1\SparklerApp\SparklerApp.appx#@#OS_Error_Code: 0x80070005#@#OS_Error_String: Échec du déploiement de l'AppX avec l'erreur 0x0 à partir de l'API Logging data because access was denied for file: \\?\C:\Program Files\WindowsApps\Adobe.CC.XD_44.1.12.5_x64__adky2gkssdxte\AppxManifest.xml, user SID: S-1-5-18
-------------------------------------------------------------------------------------

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Adobe Employee , Oct 18, 2021 Oct 18, 2021
Hi There, Thanks for reaching out. Sorry to hear that you are facing Error 191 while installing Adobe XD.  I found a similar thread posted in the community forum here: Re: Adobe XD installation error 191 (Windows)for the same Issue. Please go through it, where this topic and a solution have been discussed. please feel free to update this discussion in case you need further assistance and we will be happy to help. Thanks, Chethan 

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Adobe Employee ,
Oct 18, 2021 Oct 18, 2021

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Hi There,

 

Thanks for reaching out. Sorry to hear that you are facing Error 191 while installing Adobe XD.  I found a similar thread posted in the community forum here: Re: Adobe XD installation error 191 (Windows)for the same Issue. Please go through it, where this topic and a solution have been discussed.

 

please feel free to update this discussion in case you need further assistance and we will be happy to help.

 

Thanks,

Chethan 

 

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