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Impossible de glisser/deposer une image dans un cadre

Community Beginner ,
Mar 24, 2022 Mar 24, 2022

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Bonjour, je ne parviens plus a glisser/deposer une image dans un cadre dans Adobe XD.

Le curseur reste un sens interdit, et je ne parviens pas a inserer une image.

Meme probleme si je veux glisser deposer une image dans l'espace de travail.

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Community Expert ,
Mar 24, 2022 Mar 24, 2022

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Hi,

this problem occurs with all Adobe XD files? Also, does it happen with any format (png, jpg)?

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Community Beginner ,
Mar 24, 2022 Mar 24, 2022

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Yes ... i tried uninstall/reinstall; Jpg,png files, with a new document...

 

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Adobe Employee ,
Mar 25, 2022 Mar 25, 2022

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Hi kabdriver,

 

We are sorry for the trouble, and thanks for sharing the information asked. Could you please share a video of your workflow so that we can investigate better? Please share the version of XD installed on your machine and the details of your operating system.

 

We will try our best to help.

 

Thanks,

Harshika

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Community Beginner ,
Apr 04, 2022 Apr 04, 2022

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Hi, my version is  49.0.12.14 synchronisation de creative Cloud 5.6.2.1.

OS -> Windows 21H2 -  Build 19044.1586

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Community Beginner ,
Apr 27, 2022 Apr 27, 2022

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Any idea ?...

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Adobe Employee ,
Apr 27, 2022 Apr 27, 2022

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Hi there,

 

Please update XD to the latest version which is XD 50 and let us know if that solves the issue or if you need any further assistance.

 

Regards

Madhumati

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Community Beginner ,
Apr 27, 2022 Apr 27, 2022

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Done, same problem.

ApplicationFrameHost_2022-04-27_14-18-23.png

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Adobe Employee ,
Apr 28, 2022 Apr 28, 2022

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Hi there,  

 

Thank you for reaching out and sorry to hear you're having trouble using Adobe XD. Would you mind trying the steps mentioned in this article: https://community.adobe.com/t5/adobe-xd-discussions/unable-to-drag-and-drop-images-into-adobe-xd-on-... and Let us know if that helps.  

 

Thanks,

Madhumati

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Community Beginner ,
Apr 28, 2022 Apr 28, 2022

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It works !!! Thanks !

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Community Expert ,
Apr 29, 2022 Apr 29, 2022

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Hi,

we are happy that your problem has been solved.

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