Impossible to install or find

[Kinsi]

Hello, I have been trying to install this app without success:
Impossible to find in Creative Cloud app manager or impossible to install by the website...

Why?

[David Alcala - Adobe]

What OS are you using?  When you try to install from here, what happens?: Adobe Experience Design CC | Download Adobe UX prototyping tools

[Kinsi]

Windows 10 (updated) and nothing with your link

[ErwanGraffiti]

Always the same problem here for one week...

Still no solutions found...

😞

[Kinsi]

Im glad im not the only one 😕

[elainecc]

Hi, MonsieurMUGU​and Kinsi-

You guys should check to see which version of Windows 10 you're using. We only support the Anniversary Edition, which is build 10.0.14393. If you're still having problems, please let us know - there are other steps we can take to check to see what's going on!

Thanks,

-Elaine

[Kinsi]

I have this version and my windows is constantly updated...
Le me know the othe steps please?

[elainecc · Accepted solution]

Hey, Kinsi​-

Check to see if Creative Cloud is running in compatibility mode: Not all apps displayed for download | Adobe Creative Cloud desktop app

-Elaine

[Kinsi]

Yep it was that! Thx

[ErwanGraffiti]

It's working ! tank you !

[elainecc]

Hey, MonsieurMUGU and Kinsi-

Great to hear that this solved it for you!

-Elaine