Inconsistent Right Click Menu style

[Pratibha246248122nkw]

The right click pop up menu has a inner shadow and inconcsistent design layout compared to the rest of it.

{Renamed By MOD}

[gianvitulano]

Hi Prathibha,

to help you, we need more information. Which version of Adobe XD are you using it? Which OS are you running the software on? Does this problem occur with all files?

[Pratibha246248122nkw]

Hello,

I am using Adobe 51.0.12 version running it on windows 10. It occurs every now and then.
I hope this information is enough ?

[gianvitulano]

Hi Prathibha,

thank you for responding with the requested information. Have you tried to do a new installation of Adobe XD? Have you checked if there are driver updates available for your graphics card?

[Pratibha246248122nkw]

Yes its all been updated and configured religiously.

[gianvitulano]

Hi Prathibha,

have you also tried to uninstall Adobe XD via Creative Cloud Cleaner tool?

[Pratibha246248122nkw]

Yes, but I faced issues with the syncing too. 

[gianvitulano]

Hi Prathibha,

have you tried to log out and back out of your Adobe account?

[Rishabh_Tiwari]

Hi @Pratibha246248122nkw ,

Sorry to hear about the trouble. In addition to the suggestions shared by @gianvitulano, could you confirm if you're using any external monitor? If yes, does this happen on the primary monitor as well? This issue generally happens if the display drivers are not up to date but I see that you have already updated the display drivers so would you mind re-installing the display drivers and ensure you have the latest version as per the manufacturer's website.

Regards

Rishabh

[HARSHIKA_VERMA]

Hi @Pratibha246248122nkw,

We would like to follow up on your issue. Are you able to resolve the issue? If you've faced sync issues, please try the steps suggested in this article and let us know if that helps.

Please feel free to update the discussion if you need further assistance from us.

We would be happy to help.

Thanks,

Harshika