Infinite looping process to update libraries in XD 48 version

Community Beginner ,
Feb 16, 2022 Feb 16, 2022

Copy link to clipboard

Copied

Today, my team updated Adobe XD to version 48.0.12.10 We found out that:

  • We are not able to update our own libraries - All update buttons / links in Adobe XD are not working (BTW: why are you placing so many CTA to update library?)
  • We are not able to edit nor update libraries created by someone else e.g. another member of the team. 

This way we are not able to work with all our projects. We need immediate help. Anyone?

 

 

 

 

 

TOPICS
Share or publish

Views

206

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Mar 17, 2022 Mar 17, 2022
Hi there, Thank you for being patient. The issue is resolved with the current version of XD (XD 49). Please feel free to update XD to the latest version and let us know if you need further assistance from us. We would be happy to help. Thanks, Harshika

Likes

Translate

Translate
Adobe Employee ,
Feb 16, 2022 Feb 16, 2022

Copy link to clipboard

Copied

Hi there,

 

Sorry to hear about the trouble. What exactly is happening when you click on Update Button? Are you getting any error while updating libraries? If you are on an Enterprise license, please contact the enterprise team directly using this link .

 

Regards

Rishabh

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Feb 21, 2022 Feb 21, 2022

Copy link to clipboard

Copied

Hi Oskar Lewicki,

 

Hope you're doing fine. 

 

Thank you for reaching out to me over a private message. Could you please share the requested logs and XD file with me so that we can investigate further?

 

We will try our best to help.

 

Thanks,

Harshika

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 17, 2022 Mar 17, 2022

Copy link to clipboard

Copied

LATEST

Hi there,

 

Thank you for being patient. The issue is resolved with the current version of XD (XD 49). Please feel free to update XD to the latest version and let us know if you need further assistance from us.

 

We would be happy to help.

 

Thanks,

Harshika

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines