Exit
  • Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
  • 한국 커뮤니티
0

Installed XD (Preview), then upon opening it states TIME TO UPDATE.

New Here ,
Apr 11, 2018 Apr 11, 2018

Dialog box states:

"This version of Adobe XD is out of date. Update now to continue using Adobe XD."

I am downloading the preview/trial version as this is my first time trying out this software, however I can't even use it.

Originally dowloaded from website. I have then had to Uninstall, which I did 2x and reinstalled from the CC dialog box. Issue remains.

How can a newly installed app, not open and already need an update???

What can I do??

367
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Apr 12, 2018 Apr 12, 2018

In addition to what Dan said, you can run the CC cleaner to uninstall previous versions of Adobe XD, and then install Adobe XD from the CC desktop app on your computer.

Use the Creative Cloud Cleaner Tool to solve installation problems

Learn how to download your Adobe Creative Cloud apps

Thanks,

Preran

Translate
Community Expert ,
Apr 11, 2018 Apr 11, 2018

The Preview was an old "beta" version. Since then Adobe has released numerous updates. It's possible the newer version is not showing because your system is not updated enough to run it. Check the system requirements and maybe you'll need to update your system. You see the Creative Cloud app says to install "XD CC" (with no preview).


— Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor
Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Apr 12, 2018 Apr 12, 2018
LATEST

In addition to what Dan said, you can run the CC cleaner to uninstall previous versions of Adobe XD, and then install Adobe XD from the CC desktop app on your computer.

Use the Creative Cloud Cleaner Tool to solve installation problems

Learn how to download your Adobe Creative Cloud apps

Thanks,

Preran

Translate
Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines