Copy link to clipboard
Copied
Copy link to clipboard
Copied
Hi There,
We are sorry to hear you are having trouble opening XD.I'd request if you can share a few more details like:
Also we would request you to please try the below troubleshoot steps and let us know if that works-
1. Try creating a new user account on your machine and then try to launch XD. If it works, go to the previous account-.
2. Signout of Creative Cloud Desktop app
3. End all all Creative Cloud desktop app process from task manager.
4. Uninstall Creative Cloud Desktop app.
4. Restart the machine.
5. Install Creative Cloud, XD.
Please let us know if you need more assistance on this. We'd be happy to help.
Thanks,
Madhumati