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Lag when using the text tool in XD 42.0 on windows machine

Community Beginner ,
Jul 29, 2021 Jul 29, 2021

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This problem started in May. I have tried:

  • Uninstalling XD 
  • Installing old XDs
  • Updating all drivers
  • uninstalling font manager 

total uninstall of Adobe with CC Cleaning tool
This is the only adoby app that does this. Text tool works fine in Illustrator, Photoshop, and InDesign. Happens on clowed and local saved files. Seem if I wait out the lag, 10 minets or better, the text tool and other tools work fine!


Running:

XD 42.0.22.11

Edition Windows 10 Pro
Version 21H1
Installed on ‎4/‎30/‎2021
OS build 19043.985
Processor Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz 2.59 GHz

Intel® UHD Graphics 630

NVIDIA GeForce GTX 1650

Installed RAM 16.0 GB (15.7 GB usable)
System type 64-bit operating system, x64-based processor


Video attacned.
Log  AdobeLogs_20210729_103440_228-win.zip

Please HELP! 

 

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Adobe Employee ,
Jul 30, 2021 Jul 30, 2021

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Hi Jamison, 

 

Thank you for reaching out and sharing the useful information along with logs and video. I will make sure to escalate the issue and log a bug so that our product team can investigate more on this issue. 

 

I will keep you posted here.

 

Thanks,

Harshika

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Adobe Employee ,
Aug 09, 2021 Aug 09, 2021

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Hi Jamison781,

 

Thank you for waiting. We really appreciate your patience. Our team investigated your logs and they found out that there are so many missing fonts error in your logs, so they wanted to check if you're experiencing the issue with any particular font?

 

We'll try our best to investigate your problem and help you here.

 

Thanks,

Harshika

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Adobe Employee ,
Aug 12, 2021 Aug 12, 2021

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Hi Jamison781,

 

It's been a while we haven't heard you back. We would like to know if the things are fine at your end. Are you still experiencing the issue? Please feel free to update the discussion for further assistance.

 

We would be happy to help.

 

Thanks,

Harshika

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Community Beginner ,
Aug 12, 2021 Aug 12, 2021

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I'm sorry I missed your last email.
As soon as I click on the canvas with the Text Tool it does nothing. The
side panel doesn't even change to pick a font. I use fonts from my hard
drive and Adobe fonts and it does not seem to see any of them. If I open an
old XD file with text as soon as I select the text it stops responding.
Again this only happens in XD.

Thank you for sticking with this!
--
Thank you,

Jamison Perkins

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Adobe Employee ,
Aug 13, 2021 Aug 13, 2021

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Thanks for sharing the asked information and reaching us back. I have shared the requested information with the team for further investigation.

 

I will get back to you if we need more details on it.

 

Thanks,

Harshika

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Community Beginner ,
Aug 14, 2021 Aug 14, 2021

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I also just did a Windows repair install to see if it would fix it but it
didn't help at all.

--
Thank you,

Jamison Perkins

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Adobe Employee ,
Oct 25, 2021 Oct 25, 2021

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Hi Jamison781,

 

Thanks for trying the repair. The team would like to know more details like-

 

  • What font manager did you use? As they need to test the compatibility between XD and this font manager, because it could block the access to certain fonts, even if it is uninstalled.
  • Did you use downloadable fonts (fonts that are installed on demand)?
  • Given the huge number of fonts that can't be read by XD, are there any fonts that are not visible in XD, but they can be used in another application? What fonts are these?

 

We will try our best to help.

 

Thanks,

Harshika

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Community Beginner ,
Oct 30, 2021 Oct 30, 2021

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LATEST

Hi Harshika

  • What font manager did you use? As they need to test the compatibility between XD and this font manager, because it could block the access to certain fonts, even if it is uninstalled.
    FontBase
  • Did you use downloadable fonts (fonts that are installed on demand)?
    Yes
  • Given the huge number of fonts that can't be read by XD, are there any fonts that are not visible in XD, but they can be used in another application? What fonts are these?
    This one got me thinking... I have over 5300 fonts on my computer. I reinstaled FontBase and deactiveded all my fonts and you know what happened, XD works fine now! I cant believe it has taken me / us this long to come up with this answer.  I am so glad I can get back to using XD on my personal computer!!!! 
    Also hopes this helps your team and any one that reads this. 

    Thank you for struggling along with me. 

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