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Hello. I'm having issues with my latest version of Adobe XD installed on my computer. Before I installed it, there's no problem in my end in the last version: no often lags, no often crash and I can open multiple cloud documents at the same time. But after I installed the latest version, there are so many issues in my end. Actually I decided to reinstall before because the day after I installed the latest version, opening a cloud document got slower; i can't open maybe 3 clouds document at the same time because once I do that, I already can't use my computer because of the heavy lag that is happening so the only way to use it again is by restarting my computer which is I think its bad if I often do that. So I decided to reinstall it again the latest version, try removed the cache if this will work as a solution to the problem since I saw this here on forum. But 2 days after reinstalling, it happened again. I can't even use my laptop once it hangs because of opening another document or copying a little element to another document. Hope you will help me on this. It affects my time of work since my current job is using adobe XD. Thank you so much.
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Hi Julie,
Sorry to hear about the trouble. Could you please try uninstalling the application using Adobe Cleaner Tool and then re-install the application and check how it works. If it still works slow, please share a few more details like:
Regards
Rishabh
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I'm having the exact same issue! I have a high end macbook pro from last year. Its lagging to the point where I cant really use it for work anymore...
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Hi Matt,
Sorry to hear about the trouble. I'd recommend uninstalling the application using Adobe Cleaner tool: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
Once uninstalled and then re-install the application and let us know if it works fine or if you need any further assistance.
Regards
Rishabh