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Live Preview Mobile not syncing live

New Here ,
Apr 06, 2023 Apr 06, 2023

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I have the live preview set up on my iPhone and it displays the artboards if I manually swipe to them but it does not sync a live preview.  About an hour ago it was previewing it live so I know the cable works and it is possible. However,  now If I make changes or adjustents I have to close out of the app and reload the document, and even then some updates don't sync. Is there and refresh button or a setting that would restrict it from presenting a live view?

iMac, macOS Monterey Version 12.2.1
iPhone 11 iOS 16.02

XD 56.1.12

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correct answers 1 Correct answer

New Here , Apr 06, 2023 Apr 06, 2023

Hey @HARSHIKA_VERMA 

I may have overracted and I want to file my post under "oopsie." It's working great now I think XD just needed a second to catch it's breath. If anyone else has this problem just give baby a second and she'll catch up. Peace and love to anyone experiencing technical problems or if you have an android ❤️

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Adobe Employee ,
Apr 06, 2023 Apr 06, 2023

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Hi @Rachel27817591hcbw,

 

Thank you for reaching out. We would request you to please confirm if you have made any changes in the document since the time it stopped syncing. Have you updated the operating system or mobile phone?

 

Could you please share the screenshot of the XD file from the desktop app so that we can check if the syncing is happening properly? Was there any internet issue happening during this time?

 

We will try our best to help.

 

Thanks,

Harshika

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New Here ,
Apr 06, 2023 Apr 06, 2023

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Hey @HARSHIKA_VERMA 

I may have overracted and I want to file my post under "oopsie." It's working great now I think XD just needed a second to catch it's breath. If anyone else has this problem just give baby a second and she'll catch up. Peace and love to anyone experiencing technical problems or if you have an android ❤️

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Adobe Employee ,
Apr 07, 2023 Apr 07, 2023

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No worries. I am glad it started working for you, and thanks for sharing the update with us. Please let us know if you need help in the future.

 

We would be happy to help.

 

Thanks,

Harshika

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