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I am currently using an iPhone 6s plus and a windows machine. I have tried to uninstall and reinstall the adobe xd on both devices but still doesn't work. please help me on this.
my iphone's adobe xd version: 38.0 (3916)
my window's laptop adobe xd version: 38.0.12
Thanks for writing us , please make sure you have latest iTunes installed on your windows machine . Also a USB cable which supports data transfer.
For more details please refer to this article https://helpx.adobe.com/xd/user-guide.html/xd/help/preview-mobile.ug.html
If the issue persists after updating iTunes, please share us version of your iOS and device model.