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New Here ,
Mar 17, 2021 Mar 17, 2021

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Hi,

 

I am currently using an iPhone 6s plus and a windows machine. I have tried to uninstall and reinstall the adobe xd on both devices but still doesn't work. please help me on this.

 

my iphone's adobe xd version: 38.0 (3916)

my window's laptop adobe xd version: 38.0.12

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Design, Prototyping

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Adobe Employee , Mar 18, 2021 Mar 18, 2021
Hi there, Thanks for writing us , please make sure you have latest iTunes installed on your windows machine . Also a USB cable which supports data transfer. For more details please refer to this article  https://helpx.adobe.com/xd/user-guide.html/xd/help/preview-mobile.ug.html If the issue persists after updating iTunes, please share us version of your iOS and device model. Regards, Rajasekhar.

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Adobe Employee ,
Mar 18, 2021 Mar 18, 2021

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Hi there,

 

Thanks for writing us , please make sure you have latest iTunes installed on your windows machine . Also a USB cable which supports data transfer.

 

For more details please refer to this article  https://helpx.adobe.com/xd/user-guide.html/xd/help/preview-mobile.ug.html

 

If the issue persists after updating iTunes, please share us version of your iOS and device model.

 

Regards,

Rajasekhar.

 

 

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