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logged in but xd says "offline, log in to comment"

Explorer ,
Apr 05, 2022 Apr 05, 2022

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per subject header, exact message:

 

"You're offline. Please reconnect to load and post comments."

 

why is this so?

 

also, when logged in, i cannot tag user (i.e. using "@" does not pull up client's username) to counter-comment?

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correct answers 1 Correct answer

New Here , May 25, 2023 May 25, 2023

I think I've found the solution! Simply restart your computer and it will back to normal! Yea!

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Community Beginner ,
Apr 05, 2022 Apr 05, 2022

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I have this issue too. No idea how to resolve it. I've signed out/back in. same problem. 

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Explorer ,
Apr 05, 2022 Apr 05, 2022

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[update]

 

using:

mac: monterey 12.3.1 (21e258)

chrome: Version 99.0.4844.84 (Official Build) (x86_64)

 

quit chrome and rebooted

did not re-login (already logged in from previous session)

went back in xd and it fixed itself

 

able to tag and comment now

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New Here ,
May 25, 2023 May 25, 2023

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I think I've found the solution! Simply restart your computer and it will back to normal! Yea!

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Adobe Employee ,
May 26, 2023 May 26, 2023

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Hi @Zhi Sheng ,

 

Thank you for reaching out and sharing the solution that worked for you. I am sure it will help other community members.

 

Thanks

Rishabh

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