• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Lost access to Adobe XD cloud documents

New Here ,
Sep 06, 2022 Sep 06, 2022

Copy link to clipboard

Copied

Hi Everyone,

Recently the company I've been working with, purchased another licence for Adobe XD soon after expiry of the licence I was using. I had projects stored in the cloud with the expired licence. Unfortunately with this new licence I can't find my cloud documents/projects. I really don't know what to do but I'm very positive my projects are still out there in cloud looking for me as I'm looking for them. Please help us!

Views

79

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Sep 07, 2022 Sep 07, 2022

Copy link to clipboard

Copied

LATEST

Hi Daud Gambasida,

 

Thank you for reaching out. I'll try my best to assist you here. Would you mind clarifying if you used the same Adobe ID or a different one to login? 
If possible, please share the Adobe IDs with me via private message ( go to my profile and click send a message button).

 

Thanks,

Atul_Saini

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines