Lost all content in Adobe XD after the latest update

Report · Jul 17, 2023

Hello,

After the latest Adobe XD (version 57.1.12.2 x 64), all the artboard went black, and content is missing (see screenshot)

I tried the following steps, and nothing worked!

Quitting all Adobe related Apps using Activity Monitor
Reinstalling XD
Restarting the computer
Tried to open directly from Creative Cloud
Logged out and in iCloud

I really need to get my work back, I have done a lot of work, and I have a short deadline.

I am in desperate need of assistance. Can you kindly let me know if you are able to provide any help?

Thank you in advance.

Regards

Report · Jul 17, 2023

I found a solution

Since the files were stored in the Cloud:

I visited the link through the Chrome browser https://assets.adobe.com/cloud-documents

and sign in. Then, I opened the affected file, and At the top right-hand side, I clicked on a clock-like icon and selected see the nearest version of the file. Everything appeared!

Thank you, adobe Customer Care for helping me.