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Lost Cloud files after IT renewed Adobe Licence

New Here ,
Aug 21, 2020 Aug 21, 2020

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Hi,

 

My IT department canceled and renewed my Adobe Entreprise account and I can't find any of my previous cloud files.

 

Is there a way to recover them ?

 

Thank you,

 

Paul

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Adobe Employee , Aug 21, 2020 Aug 21, 2020
Hi Paul, Sorry to hear you are unable to find your cloud files in XD. Would you please make sure you're logged in with the same Adobe ID you're using before your license get renewed? Please check if you're able to see your files here: https://assets.adobe.com/cloud-documents If no, I would request you to please get in touch with us directly using this link: https://helpx.adobe.com/contact.html so that we can assist you immediately. Hope it helps. Thanks, Harshika

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Adobe Employee ,
Aug 21, 2020 Aug 21, 2020

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Hi Paul,

 

Sorry to hear you are unable to find your cloud files in XD. Would you please make sure you're logged in with the same Adobe ID you're using before your license get renewed? Please check if you're able to see your files here: https://assets.adobe.com/cloud-documents

 

If no, I would request you to please get in touch with us directly using this link: https://helpx.adobe.com/contact.html so that we can assist you immediately.

 

Hope it helps.

 

Thanks,

Harshika

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