LOST my most recent XD file name SCREENS(3) which had 6 months of work, GONNA KILL MYSELF!!!!

[dahermedia]

Here I can see this file ,  that I have been working on for 6 months!!! I have been saving everyday, I clicked save as for screens(2) multiple times and screens(3) multiple times. 

 NOW ALL I CAN SEE IS SCREENS. I'm done for if this is the case, how can I just lose everything!!!!! I HAVE BEEN USING ADOBE XD JUST FINE FOR MONTHS!!!!

[HARSHIKA_VERMA]

Hi dahermedia,

We are sorry for the frustration. We understand your concern, and we will try our best to help you. 

Could you please let us know if it's a cloud file or a local file?  If it's a cloud file, please check if you are able to find the file here: https://assets.adobe.com/cloud-documents

If not, you can also check these locations to find the local copy of the cloud file:

• Windows: %LocalAppData%\Packages\Adobe.CC.XD_adky2gkssdxte\LocalState
• Mac: ~/Library/Application Support/Adobe/Adobe XD CC

The above-shared locations are the temporary save locations for Auto-save in XD, so let us know if this helps or if you need any further assistance.

We would be happy to help.

Thanks,

Harshika

[dahermedia]

Harshika I can't find this file location on my mac nor can I find any sign of my old files other than my right click screenshot on adobe application above O've my logs and everything!!! I NEED THIS RESOLVED!

[dahermedia]

Dear User,

The following file has been uploaded on Adobe LogCollector Portal: File: AdobeLogs_20220510_202751_647-mac-GS.zxp

Please use the above filename as a reference when contacting Adobe Customer Care.

Thank you,

The Log Collector Tool team

Note: Please do not reply to this email; it is auto-generated.

[dahermedia]

PLEASE HELP!

[HARSHIKA_VERMA]

Hi @dahermedia,

We are sorry for the delay in response. If you're still experiencing the issue, I would suggest you, please get in touch with us directly using our contact us page:  https://helpx.adobe.com/contact.html so that we can help you over a remote session on a 1:1 basis

Thanks,

Harshika

[Cicilie2654583471na]

How can I get in contact with you to get a remote session. When I click the link you gave dahermedia I cant find the place where you offer 1:1 remote sessions. I have a similar problem - somethings changed here nad I cant access my prevois work. (That is potentially many years lost.)