Lost three hours of my work on Adobe XD

[juliana.medori]

Yesterday I worked on the same file the whole day and today when I opened it again the work that I have been working on from three to six pm it's missing! I have this gap on the document history, it didn't save at all. Of course yesterday before I close everything I made sure that everything was saved. What can I do? :((( It's crazy!

[Spas K.]

Hi Juliana, what OS are you running? Mac or Windows?

[juliana.medori]

Hi Spas! I'm running on Mac!

[Spas K.]

Ah, had a suggestion for where to look on Windows to possibly find a cached version of the file, but no idea how Xd handles these things on Mac... hopefully someone else can pitch in and help out @Rishabh_Tiwari 

Have you checked the file through the browser on https://assets.adobe.com/cloud-documents ? Or is it the same version on there?

[Rishabh_Tiwari · Accepted solution]

Hi @juliana.medori ,

We're so sorry to hear about the trouble. In addition to what @Spas K. shared, please check this location ~/Library/Application Support/Adobe/Adobe XD (Dev)/CloudToLocalMRUCache and look for that file. The best way to look for the file is through the time-stamp as the files may be available with different names. Let us know if this helps or if you need any further assistance. 

Regards

Rishabh

[HARSHIKA_VERMA]

Hi @juliana.medori,

We would like to follow up on your issue. Are you able to recover your lost work? Please feel free to update the discussion if you need further assistance.

We would be happy to help.

Thanks,

Harshika

[Benjamin27355595rznw]

Having the same exact issue running on a mac

[Benjamin27355595rznw]

Im not able to find the AdobeXD section of the path listed above on my mac